Return & Exchange
Thank you for choosing Nidhi Halani Couture LLP. We value your satisfaction and aim to provide you with the best shopping experience possible. Please review our return and exchange policy outlined below.
Returns:
- Eligibility: Returns are accepted within 14 days of the delivery date. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging with all tags attached.
- Return Process: To initiate a return, please contact our customer support team within the specified time frame. You will be provided with instructions for returning the item. Please ensure that the item is securely packaged to prevent any damage during transit.
- Refunds: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original payment method within a reasonable timeframe.
Exchanges:
- Eligibility: Exchanges are permitted within 30 days of the delivery date. The item must be unused, in the same condition as received, and in its original packaging with all tags attached.
- Exchange Process: To initiate an exchange, please contact our customer support team within the specified time frame. You will be guided through the exchange process, and the replacement item will be shipped once the original item is received and inspected.
- Exchange Approval: Exchanges are subject to product availability. If the requested item is unavailable, we will provide you with alternative options or process a refund.
Customized or made-to-order items may have different return and exchange policies, which will be communicated to you during the order placement.
Shipping charges for returns and exchanges may apply, and customers are responsible for these charges unless the return or exchange is due to an error on our part.
Thank you for your understanding and cooperation.